Customer Experience Development Challenges in Digital Banking and Fintech

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Poor customer experience directly leads to customer churn and lost revenue. And by not addressing the growing demands for positive digital experiences, banking and financial services organizations risk losing market share and reducing profitability.

Creating digital experiences in financial services that deliver favorable results has proven to be extremely challenging for even the most seasoned design and developer teams. Decades of custom coding in legacy environments have left many institutions with complex, snowflake-like environments. Additionally, new application modernization approaches, like refactoring monolithic apps to microservices, have been promising for some, but often lead to added development challenges.

In this webinar, you’ll learn:

The nuances behind why it’s been so hard to create streamlined and scalable digital customer experiences in FinServ

The next evolution for app modernization success, including how to optimize the design and delivery of microservices

When to consolidate Kubernetes services to reduce redundancy and increase efficiency



Chad Davis

Senior Manager, Industry Practice Group


Gee Chow

Solutions Architect


Haidar Braimaanie

Solutions Engineer