Created: 1 July 2020
Last updated: 1 January 2026
Last reviewed: 1 January 2026
F5 Silverline Shape Defense (the “Service”) assesses the security/fraud risks of interactions with F5 customers’ online properties. The Service can be configured to block or simply flag suspected security/fraud risks. This Privacy Statement applies to the customer data that F5 processes through the Service.
Roles of the Parties
Under the data protection laws of the EU and similar jurisdictions, F5 is a processor of the customer data, and the customer is, or acts on behalf of, a controller of such data, to the extent it contains personal data.
Personal Data Processed by the Service
The Service collects data from the browsers and devices of users of the customer’s online properties. F5 uses automated means to collect this data.
The Service uses the following data:
The Service uses the data to determine whether an interaction with the customer’s online property is from an unauthorized bot or otherwise poses a security risk. If the Service determines that it is, the Service either blocks or flags the traffic and creates a log of this event for that customer’s later review. Otherwise, the Service permits the interaction to continue.
More Information
If you believe that the Service has improperly blocked or restricted your access to a customer’s online property, please contact that customer to request restoration of your access.
To exercise your rights with respect to the customer data that F5 processes when providing the Service to a customer, please contact that customer. For more information about F5’s privacy practices, please see the F5 Privacy Notice.
